Return and Refund Policy

Can I Cancel My Order? You have 24 hours after placing your order to cancel it. After this period, cancellation may not be possible as the order is likely already shipped.

Can I Return My Order? Yes, you can return your order. However, for hygienic reasons, we cannot accept all returns. Our return address is overseas, and we only accept returns if the item is unused and in its original packaging.

Return Address: Yitao Bay Kindergarten, Yitao Ya Garden, Huanshi North Road, Nansha District City: Guangzhou Province: Guangdong Postal Code: 511457

Once a product has been used, your return eligibility expires.

If the return is initiated by the customer, the customer is responsible for return shipping costs. Specific costs depend on the chosen shipping provider.

How Long Does It Take to Get My Refund? Once we receive the returned product, we will process it within 2 business days. If the return is approved, the refund will be issued to your account within 5 business days.

Are Returns Free? Unfortunately, we do not cover return shipping costs or any other fees associated with the return process, including taxes and customs duties.

How Long Do I Have to Return My Order? You can return your order within 30 days of receipt.

I Want to Return My Order – What Should I Do? Email us, and we will process your return within 1 business day! Refunds will only be issued after successful receipt and inspection of the returned items at our warehouse.

How Can I Contact You? You can reach us via email or through our contact page.

Contact Details:

Email: sales@innoviblocks.com Phone: +39 375 781 8473 Customer Support: 24/7

Please contact our customer service team at sales@innoviblocks.com to confirm the correct return address.